Privacy policy.
Our Privacy Policy
Effective date: October 10, 2025
Valley Window Fashion Visalia (“we,” “us” or “our”) respects your privacy. We take the protection of our customers’ information seriously and are committed to complying with applicable data privacy laws. We are a locally owned and operated window‑treatment business serving the Central Valley region of California. This Privacy Policy explains how we collect, use, disclose and safeguard information about visitors to our website (www.valleywindowfashionvisalia.com), customers who contact us through online forms or advertisements, and users who interact with Milo, our AI‑powered chat assistant.
By visiting our website, online social platforms, and/or communicating with us through Milo or otherwise providing us with your personal information, you consent to the practices described in this policy. If you do not agree with this policy, please do not use our website or interact with Milo.
Information We Collect
Information you provide directly. When you fill out forms, request a consultation or contact us, we collect your name, mailing address, ZIP code, telephone number, email and any project details you share.
Automatically collected data. We and our service providers use cookies and similar technologies to collect IP addresses, browser details, pages viewed and usage analytics. This helps us improve our site and marketing.
Information via Milo (AI assistant). Chat messages you send to Milo may include personal details. Milo runs on Zapier (our data processor) and OpenAI. Zapier retains chat logs for roughly 29–69 days and does not sell or market your data (zapier.com). OpenAI’s API does not use your API data to train its models (openai.com), and ChatGPT Enterprise/Team data is excluded from training (openai.com). We may forward chat transcripts to our CRM (BLOOM.io) and email so a design consultant or administrator can follow up.
2. How We Use Your Information
Provide quotes, schedule free in‑home consultations and answer product questions.
Personalize your experience and improve our services.
Process orders and payments if you become a customer.
Communicate with you about appointments, services and promotions (you can opt out any time).
Comply with legal obligations and enforce our terms.
3. How We Share Information
We do not sell or rent your personal data. We share it only with:
Trusted service providers who operate our website (Squarespace), run Milo (Zapier and OpenAI), handle advertising (Google Ads, Facebook/Instagram), process payments (Pay Pal, Stripe, BLOOM.io), provide analytics or manage our CRM (BLOOM.io). These partners are bound to keep your data confidential (zapier.com).
Our Inland Empire branch if your project is outside the Central Valley, so you receive local service.
Legal authorities if required by law or to protect our rights.
Business successors in the event of a merger or acquisition (you will be notified).
4. Milo, Zapier and OpenAI – Additional Information
Milo uses the OpenAI Chat Completion API to generate responses. Messages are processed by Zapier and OpenAI solely to provide the chat service. According to OpenAI, data submitted via the API is not used to train its models (openai.com). Zapier is certified under the EU‑US Data Privacy Framework and complies with GDPR, UK GDPR and CCPA (zapier.com); it retains chat data for 29–69 days (zapier.com) and does not sell or market your data (zapier.com). Please avoid sharing sensitive personal information (e.g., Social Security numbers, payment‑card data) via chat.
5. Cookies and Tracking
Our site uses cookies to remember your preferences, measure performance and deliver relevant ads. You can manage cookies through your browser settings; disabling cookies may affect certain features.
6. Data Retention
We keep personal data only as long as needed to fulfill the purposes described here or as required by law. Chat transcripts are stored in Zapier for about 29–69 days (zapier.com). Contact‑form submissions and customer records are retained for at least seven years for tax and accounting purposes.
7. Security
We use encryption (HTTPS) and other safeguards to protect your data. However, no method of transmission or electronic storage is 100 % secure; please use discretion.
8. Your Rights
Depending on your jurisdiction, you may have rights to access, correct or delete your personal information, object to certain processing, request data portability and, for California residents, exercise rights under the CCPA. We do not sell personal data. To exercise these rights, please contact us.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continuing to use our website or Milo after changes are posted constitutes your acceptance of the new policy.
10. Contact Us
Valley Window Fashion Visalia
Attn: Privacy Officer
Visalia, CA 93291, USA
Email: admin@valleywindowfashionvisalia.com
Phone: (559) 779‑8752